Refund Policy

Refund Policy

At Aquessora, we want every product to become part of an everyday laundry ritual you enjoy. We understand that choosing a fragrance online can involve personal preferences. If your order does not fully meet your expectations, we are committed to making the return process simple and convenient.

1. Our 30-Day Reflection Period

From the date you receive your order, you have 30 days to decide if your Aquessora product is right for you.

  • Return Conditions: To ensure the best experience for every customer, returned items must be in brand-new, unused condition, including the original packaging and any included materials.

  • Product Condition Notice: Products that show signs of use, damage, or alteration cannot be accepted for return.

2. Damages & Issues

While we carefully inspect every order and use secure packaging to protect your products, unexpected issues may occasionally occur during shipping.

  • Immediate Inspection: Please inspect your order as soon as it arrives.

  • Rapid Resolution: If your product arrives damaged, defective, or if you receive the wrong item, please take clear photos and contact us at service@aquessora.com within 48 hours. We will arrange a replacement or refund solution as quickly as possible.

3. How to Initiate a Return

  1. Contact Us: Email service@aquessora.com with your order number and the reason for your return.

  2. Get Authorization: Our customer care team will review your request and provide return instructions if approved.

  3. Ship the Item: Please package your returned item securely to prevent damage during transit. For non-quality related returns, return shipping costs may be the responsibility of the customer.

4. Processing Your Refund

Once we receive and inspect your returned product, we will process your refund within 3–5 business days.

  • Refunds will be automatically issued to your original payment method.

  • Please note that banks or payment providers may require an additional 5–10 business days to complete the refund process and display it on your statement.

5. Non-Returnable Items

  • Gift Cards: Gift cards are non-refundable.

  • Customized Products: Personalized products or customized items cannot be returned unless there is a quality issue.

Have a Question?

Our goal is to make your Aquessora shopping experience smooth and enjoyable. If you have any questions regarding this policy, please contact us:

Aquessora — Standing behind our quality, valuing your trust.